Shipping Insurance Coverage

Our shipping insurance covers scenarios where a package is lost, damaged, or stolen while in transit. Here are situations that shipping insurance covers:

1. Lost Packages

• The package is lost in transit by the carrier.
• The package is never delivered to the recipient.
  

2. Damaged Goods

• The package arrives with visible external damage (crushed, torn, or water-damaged box). The contents inside the package are damaged due to mishandling.

3. Theft (Stolen Packages)

• The package is stolen before delivery (e.g., from a warehouse or during transit).

4. Misdelivery / Wrong Address Issues

• The package is sent to the wrong address due to a carrier error.
• The package is marked "undeliverable" and is never returned.

What is NOT Covered?

• Shipping delays.
• "Porch piracy" or when tracking shows "delivered," but the customer never received it.
• Customs confiscation (international shipments held or seized by customs).
• Fraudulent claims or suspicious loss claims.